Policies

We take care to ensure your wood and MDF products arrive safely across the UK. Here are the details of our shipping process:

• • Processing Time: Orders are typically processed within 2-3 business days of receipt.
• • Shipping Methods: We offer standard and expedited shipping options at checkout. Rates depend on order size and destination.
• • Packaging: All items are carefully packaged with protective materials to ensure they arrive undamaged.
• • Tracking: You'll receive a tracking number via email once your order ships.
• • UK Delivery Focus: We specialize in reliable delivery across the United Kingdom. International shipping may be available upon request.

Your satisfaction is our priority. If you're not completely satisfied with your purchase, here's our returns policy:

• • Return Window: Items may be returned within 30 days of purchase in original, unused condition.
• • Condition: Products must be unused, unmodified, and in original packaging to be eligible for return.
• • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged.
• • Defective Items: If you receive a damaged or defective product, contact us immediately for a replacement or full refund.
• • Custom Orders: Custom-designed items are final sale and non-returnable unless defective.
• • Refund Processing: Approved returns are refunded within 5-10 business days of receiving the item.

We are committed to protecting your personal information. This policy explains what data we collect and how we use it:

• • Data Collection: We collect information necessary for order processing, including name, email, address, and payment details.
• • Use of Information: Your data is used solely for order fulfillment, shipping, customer communication, and improving our services.
• • Security: We use industry-standard encryption and secure payment processing to protect your information.
• • Sharing: We do not share your personal information with third parties except as necessary for order fulfillment and payment processing.
• • Cookies: Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings.
• • Marketing: You can opt out of promotional emails at any time by following the unsubscribe link in our messages.

By shopping with Woodica, you agree to the following terms and conditions:

• • Accuracy: We strive to provide accurate product descriptions and pricing. We reserve the right to correct any errors.
• • Availability: Products are subject to availability. We reserve the right to limit quantities and cancel orders.
• • Pricing: Prices are subject to change without notice. Prices shown at checkout are guaranteed.
• • Order Acceptance: We reserve the right to refuse or cancel any order for any reason.
• • Intellectual Property: All content on this website, including images and descriptions, is the property of Black Harbour Limited.
• • Liability: Woodica and Black Harbour Limited are not liable for indirect or consequential damages from your use of our products or website.
• • Marketplace Listings: Products sold on Amazon, eBay, Etsy, and TikTok are subject to those platforms' additional terms and policies.